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Leadership Tools That Reduced Turnover by Half

CLIENT

Fast-growing call center

Starting Point

High employee churn, morale issues, little leadership structure

Challenges

No coaching tools, lack of role clarity, reactive culture

What We Did

  • Rolled out coaching templates, feedback models, and team vision alignment
  • Conducted workshops with managers on conversations that drive performance
  • Embedded with leadership to reinforce new behaviors

Results

  • 48% drop in voluntary turnover
  • Improved employee engagement scores
  • Faster promotion cycles from frontline to supervisor

Sales Team Alignment Boosts Conversions 36%

CLIENT

Mid-size SaaS company

Starting Point

Flat growth, long sales cycles, low win rates

Challenges

Inconsistent messaging, reps selling different stories

What We Did

  • Built and implemented a unified sales narrative
  • Coached managers on deal coaching and accountability
  • Trained reps using R3’s Verbal Mastery framework

Results

  • 36% increase in close rates
  • Faster ramp time for new hires
  • Deal size and speed both improved

From Founder Bottleneck to $18M Exit

CLIENT

Professional Services Firm

Starting Point

$7M revenue, founder doing all the selling, team misaligned

Challenges

No sales playbook, unclear vision, low leadership accountability

What We Did

  • Rebuilt sales messaging and created persona-specific playbooks
  • Installed monthly 1:1s, accountability tools, and leadership SOPs
  • Created a scalable client delivery model

Results

  • Revenue increased 55% in 18 months
  • Founder stepped out of daily operations
  • Company sold for 18x EBITDA in a high-multiple acquisition
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